Development of Digital Library System for Civil Society Organisation
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Development of Digital Library System for Civil Society Organisation

RFP No: MSP-2022-07-SP013

July 2022

The Asia Foundation’s Thailand Office seeks the services of a qualified and reputable contractor (“Contractor”) to support the USAID and Australia Mekong Safeguards Program (“Mekong Safeguards”) with the design and deployment of a digital library system for a civil society organisation (CSO) located in Chiang Rai Province, Thailand. The digital library will serve as a repository of information, data, research, publications, and other material related to the preservation of the Mekong River. 


Implemented by The Asia Foundation (TAF), the USAID and Australia Mekong Safeguards Program (the Program) is a five-year (2018–2023) activity that supports policymakers, government regulators, major financiers, developers, contractors, and communities with technical assistance, knowledge, and tools to foster consistent application of strengthened environmental and social governance standards, particularly for the energy, transport, and water sectors. Funded by the United States Agency for International Development (USAID) and Australian Department of Foreign Affairs and Trade (DFAT), the Program helps operationalise the vision of sustainable infrastructure development that Lower Mekong countries have put forward in their respective national green-growth strategies and regional platforms. 

Mekong Safeguards initiated discussions with CSOs in Chiang Rai in 2020 and started scoping activities in March 2021 as part of stakeholder engagement to support Mekong communities. The goal is to support the CSO’s plan to promote awareness of the various impacts to the Mekong River, notably river-widening activities, youth education, and advocacy for regulatory improvements at the local, regional, and national level. After several meetings in November 2021, and January and March 2022, the Program identified and confirmed support to the CSO with the development of a digital library and integrate the library into the existing platform. 


The purpose of this Request for Proposal (RFP) is to support the development of digital library which will serve as a knowledge base and repository of information, publications, and research pertaining to the Mekong River. The digital library will help targeted CSOs to disseminate information to a younger generation to promote understanding, awareness, and a sense of belonging and connection between people, livelihoods, culture and traditions, and the Mekong River’s ecosystem and ecology. The system will be integrated as a module under the CSO’s existing platform. 


The digital library will be designed to provide information access by a general audience with local CSOs, communities, and academics as the main audience, but will also be accessible by a broader audience ranging from local governments, USAID, U.S. and Australian government audiences, to regional, national, and local stakeholders in the Mekong Subregion.

Key Functions

The digital library is intended to serve as a platform for the general public to access information relevant to the CSO’s work, the protection of Mekong River ecosystems and ecology, and Mekong community livelihoods. Suggested key functions are listed below and confirmation of system functionality will be subject to consultation with Mekong Safeguards staff.

User interfaces and permissions:

• The system should support at least three (3) user-friendly interfaces: general user, librarian, and system administrator. General users access the system for information while the librarian manages the object collection by adding new objects, cataloguing, and object deletion. The system administrator oversees, maintains, and troubleshoots the system. Relating to the user interface is user permissions, authentication, and user account management. The system should support appropriate functionalities for each user type. Permission should also support different classifications of general user in addition to librarian and system administrator. 

Object management

• The system should have the ability to manage objects stored in the repository. Object management includes but is not limited to inputting objects into the system, cataloguing and indexing objects, searching, and retrieving objects, and removing objects from the system. To enhance a user’s ability to retrieve information, the system should include a search interface, allow multiple criteria, and make use of metadata.  

Other features 

• As a repository, the system should be flexible for expansion and contain sufficient storage capacity for current and future needs.

• The system should be compatible across devices, operating systems, and web browsers. 

• The system design should include consideration of copyright and licensing.

Development Requirements and Application Platform

The digital library will be accessible through web browsers and mobile devices. Application development for mobile devices (Android and iOS) is necessary.

The digital library will likely be integrated into the CSO’s existing website. Depending on the architecture of the system, involvement on designing the landing page may be needed. The Contractor should present several options for implementation of the digital library with associated pros and cons including options for cloud-based platform. The key is to enable seamless operation within the existing environment and ensure ease of use.

Development of the digital library will adhere to the Software Development Life Cycle (SDLC)1. Any applicable SDLC model can be used. Further detail of the digital system structure, information architecture, and content will be given to the Contractor after contract execution. The Contractor will be encouraged to propose design ideas, functionality, and configurations based on experience and best practices. Throughout development, the Contractor is free to discuss and suggest possible changes to any guidance provided by TAF.

During the planning phase, the Contractor should clearly understand the goals and objectives of the digital library. The Contractor may build the application in their own environment during the development phase, but will install the completed product on the platform designated by TAF and will provide full testing and quality assurance in its final location.


Cloud hosting is preferred but the Contractor could propose alternative solutions that integrate well with the CSO’s existing platform. Hosting services will be selected and funded by The Asia Foundation. The Contractor is required to provide hosting for use during development and testing. The Contractor will be required to carry out the necessary configurations on the host to install and test a functioning copy of their application and platform onto the host.

Training, Documentation, and Technical Support Requirements

As part of this contracted work, the Contractor is expected to develop a user manual and provide training to the appropriate personnel for each user classification, particularly for librarian and system administrator. This is to be achieved via live training as well as written resource materials. The Contractor will provide written technical documentation of the finished digital library application, including description of all modules, fields, databases, code, configurations, customisations done to the core application platform, and all other elements that must be understood by any application developer that is called upon in the future to modify or maintain the application.

After the digital library is completed, the Contractor will arrange testing session(s) with relevant stakeholders as designated by TAF. TAF will provide approval of the system’s readiness for launch after addressing all technical problems and/or bugs. Once approved for launch, the Contractor will arrange training session(s) with relevant groups as designated by TAF and remain available to aid and repair any technical problems with the functions that were within the scope of the agreed-upon contract at no additional fee for a period of 60 calendar days. Training should include three (3) sessions for general users, one (1) session each for librarian and system administrator, and one (1) optional session for any additional user classification.

Design and Communications 

The Contractor will be responsible to provide mockups of three (3) options for the visual look and graphic design elements of the digital library interfaces. TAF will select one and indicate any desired changes to that design. Based on that input, the Contractor will create and submit a mockup of the final graphic design for approval. 

The Contractor is required to hold weekly meetings, unless otherwise indicated by TAF, where progress, necessary inputs, and other issues are discussed. Weekly meetings may be attended by a representative from the targeted CSO. Ongoing communication is encouraged as needed to clarify or provide guidance from TAF to the Contractor. 

Required Compliance

The digital library under this RFP is funded in-part by USAID and DFAT, and it must meet certain compliance requirements. Full guidance will be given to the developer and includes but is not limited to:

• Compliance with items under “Section 508” which dictate how the program will function for the physically handicapped, including requirements that all images be coded with ALT tags; each page contain an invisible “skip navigation” hyperlink in its header that links to an anchor tag on the same page that is located at the top of the main content block on that page; etc.

• Compliance that branding and USAID logos be the correct sizes and positions on all pages. The USAID Graphic Standards Manual and Partner Co-Branding Guide (February 2020 revision) is available here.

• DFAT branding guidelines is available here.


Travel for in-person meetings, system deployment, and/or trainings at Chiang Khong District, Chiang Rai Province, Thailand is expected as part of the digital library development. The Contractor will be responsible for any travel and accommodation arrangements and should include travel costs in the proposal. Travel is estimated to be 6 trips per below:

Timeline and Deliverables

Duration of the work under this RFP is estimated to be four (4) months (tentatively July 2022-November 2022) including training activities. The Contractor is expected to start the work within one (1) week of contract execution and participate in weekly progress meetings to be arranged at dates and times under consultation with TAF and CSO representatives. The table below provides indicative timeframe for principal activities and deliverables. 

How to apply:

Interested and qualified service providers must submit proposals (including technical qualifications and financial proposals) in electronic format only to  by July 29, 2022 5:00 pm Bangkok time. The email subject title must include “Submission of RFP No.: MSP-2022-07-SP013.”

Issuance of this RFP does not constitute an award commitment, nor does it commit Mekong Safeguards, TAF, USAID, Australia Department of Foreign Affairs and Trade, or any of its funding partners to pay for costs incurred in the preparation and submission of applications. Further, Mekong Safeguards Program reserves the right to reject any or all applications received. Applications are submitted at the risk of the applicant and all preparation and submission costs are at the applicant’s expense.

Award of the contract resulting from this RFP will be based upon the most responsive organisation/ company whose offer will be the most advantageous for Mekong Safeguards as specified in this RFP.  TAF will issue a service agreement or contract following its internal policies and procedures and applicable donor regulations.  Payments will be made as per the agreed schedule which will be negotiated and finalised before signing the agreement/contract. 

TAF reserves the right to:  

1. Reject any or all offers and discontinue this RFP process without obligation or liability to any potential bidder.

2. Accept other than the lowest priced offer.

3. Conduct discussions with the applicant for the purpose of obtaining “best and final offers.” To obtain best and final offers from bidders, TAF may do one or more of the following: Enter pre-selection negotiations, schedule oral presentations, and request revised proposals.  

1 SDLC Process: 1. Requirement analysis, 2. Planning, 3. Design, 4. Development, 5. Testing, 6. Deployment, and 7. Operational and Maintenance

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