The law in Thailand is valid for airlines holding an air operating licence for domestic scheduled flights.
A passenger's rights are protected when:
Flight Delay
1. If the delay is between two and three hours, the airline must pursue the following actions:
• provide food and drinks to passengers as appropriate to the waiting time before boarding the aircraft free of charge
• provide necessary and appropriate facilities for passengers in terms of communication such as telephones, facsimile and email facilities free of charge
• refund the airfare based on conditions
2. If the delay is more than three hours but does not exceed five hours, the airline must pursue the following actions:
• provide food and drinks to passengers as appropriate to the waiting time before boarding the aircraft free of charge
• provide necessary and appropriate facilities for passengers in terms of communication methods such as telephones, facsimile and email facilities free of charge
• offer the passenger the following options: a) refund the airfare (b) reschedule the flight (c) travel via other appropriate means of transport to the destination specified on the ticket
3. If the delay is more than five hours but does not exceed six hours, the airline must pursue the following actions:
• apply the same rules in the case when the delay is more than three hours but not exceeding five hours and,
• compensate 600 baht in cash immediately before the passenger departs to the destination, except when the airline can prove that the delay was caused by an unexpected situation beyond its control
4. If the delay is more than six hours, the airline must follow the rules in relation to the cancellation of the flight
Flight cancellation or refusal of transport
1. Offer the passenger the following options:
• refund the airfare or
• reschedule the flight to the destination as specified on the ticket or
• provide alternative transport
2. Undertake the following to care for the passenger:
• provide food and drinks appropriate to the waiting time before boarding the aircraft free of charge
• provide necessary and appropriate facilities to passengers in terms of communication methods such as telephones, facsimile and email facilities free of charge
• provide a hotel room for the passenger free of charge for at least one night as appropriate to the transport between the airport and the hotel if the new flight is scheduled to depart later than the original schedule for one day.
3. Compensate 1,200 baht in cash immediately before the passenger departs to the destination, except if the airline can prove the following:
• the airline notified passengers about the flight cancellation prior no less than three days to the departure date or,
• the airline notified the passenger about the flight cancellation less than three days prior to the departure date, if the new flight departs to the destination prior to or after the original date sooner or later than the original date no more than three hours or,
• the flight cancellation is caused by an unexpected situation beyond the control of the airline.
Note: Terms and conditions are also subject to the details stipulated on the ticket that the passengers agree with the airlines. Source: Announcement of the Ministry of Transport on Protection of Passenger Rights Using Thai Carriers' Services for Domestic Scheduled Routes 2010